My Wife’s 5800XM started to display a scrambled image every time she unlocked the phone from the side using the keylock, it started off just now and then, but ended up staying scrambled sometimes. Now I tweeted about this and was quickly told (by Twitter Nokia Engineers) this was a common fault with the early 5800XM and it was unrepairable and would need replacing, so with this awful news I decided to take it to my nearest Nokia Approved Repair Centre which happened to be Carphone Warehouse (CPW), Buchanan Galleries, Glasgow.
Now I know what you’re going to say, why didn’t I just call Nokia Care and get the phone sent direct to Nokia for repair, well I don’t know why I didn’t. I purchased the phone from CPW and thought they can’t be that bad, OH IF ONLY I’D KNOWN.
I took the phone into CPW and they said it might take up to 14 days, so I waited and finally got a call 14 days later to say my phone was back from repair and it had been fixed. Now this is when I said, ITS BEEN FIXED? Yes it had been fixed?? So I took there word for it and said I’d be in today sometime to pick it up, BUT they stopped me mid sentence and said WHOOPS its been send to the wrong store, its actually at Southampton store rather than the Glasgow one.
Totally pi55ed off I told them to send it to my home address, which they agreed would happen, so it came as a suprise the next day when I got a call from the Glasgow store to say my phone was in the store if I wanted to pick it up? I bit my lip and told them I’m come in myself and pick it up.
Arrived at the store and after a 5 minute wait while they tried to find the phone I eventually got my phone back in my hand, so first thing I did was power it on to see if the fault had been fixed and what was the first thing I saw, YES you guessed right it was a scrambled screen. A very irate gerrymoth told the store manager what I thought, but was told it had to go back for repair again (store policy, crap).
Another 14 days wait later I phoned to find out what was happening to my bloody phone and was told it was unrepairable and a return replacement was being sent back and should be in on Friday for me to pick up. I went into Glasgow with my Wife for a few things and went to the CPW Shop to pick mmy phone up and was told after a 10 minute wait that the phone hadn’t been sent and might be in the shop on Monday.
So I’m sitting writing this post phoneless 33 days and counting after giving it to CPW to repair. Good service, I’ll try not and swear my response, as CPW are totally clueless when it comes to repairing phones and their staff at the shop couldn’t give a flying feck about your fustrations with the service they provide.
You have been warned, never go to CPW for a phone repair.